Shanchie Hiring Tech Support & Admin Associates for Remote Jobs in India: Salary ₹2.4–6 LPA
Shanchie is hiring 3–4 Tech Support & Admin Associates for full-time, remote positions open to applicants in India. The role combines routine technical support with administrative coordination, recordkeeping and the day-to-day management of digital tools.
According to the job listing on Wellfound, the advertised salary is ₹20,000 to ₹50,000 per month, depending on relevant skills and experience. The company also lists flexible working hours and a remote-only work arrangement.
This opportunity may suit candidates who are comfortable using computers, communicating professionally, keeping records organised and resolving straightforward software or account issues. Applicants with relevant support or administrative experience are welcome, but the listing also encourages candidates who can demonstrate the required skills.
Shanchie Tech Support & Admin Associate: Job Overview
| Job detail | Information |
|---|---|
| Company | Shanchie |
| Job title | Tech Support & Admin Associate |
| Job type | Full-time |
| Work location | Remote within India |
| Openings | 3–4 |
| Salary | ₹20,000–₹50,000 per month |
| Annual salary range | ₹2.4 lakh–₹6 lakh |
| Working hours | Flexible, according to the listing |
| Experience | Relevant experience welcomed; no mandatory minimum stated |
| Visa sponsorship | Not available |
| Relocation | Allowed, according to the listing |
| Hiring contact | Navraj Singh, Founder |
| Application platform | Wellfound |
What Does a Tech Support & Admin Associate Do?
This position combines two closely related functions: helping people with everyday technical problems and ensuring that routine administrative work is completed accurately.
1. Respond to support requests
The associate will respond to questions and requests from customers and internal team members. Clear communication matters because people reporting a technical issue may not know the correct technical terminology.
For example, a user might be unable to access an account or may need help using an online tool. The associate should understand the reported problem, follow the relevant process and explain the next steps clearly.
2. Troubleshoot routine technical issues
The role involves handling straightforward software, account and digital-tool problems. More complicated issues should be escalated rather than handled through guesswork.
A useful troubleshooting process is to:
- Identify the problem and ask relevant questions.
- Check basic settings, access permissions and available instructions.
- Try approved troubleshooting steps.
- Record the actions taken and the outcome.
- Escalate unresolved issues with clear notes.
This approach helps the next person understand what has already been checked.
3. Maintain tickets, spreadsheets and records
Support tickets, spreadsheets and documentation help a team track requests and follow-ups. Accuracy is important because incomplete records can lead to repeated work or missed tasks.
Candidates should be comfortable entering information, updating the status of a request, maintaining organised files and writing concise notes that another team member can understand.
4. Coordinate administrative activities
The position also includes scheduling, follow-ups and other routine administrative tasks. This requires planning work, keeping track of pending items and ensuring that agreed actions are not overlooked.
5. Manage digital tools and improve workflows
The associate may help set up and manage everyday digital tools and identify ways to improve recurring workflows. This does not necessarily mean software development. It can involve learning how a tool is used, following setup instructions, documenting a process or suggesting a simpler way to complete a repeated task.
6. Handle information responsibly
The listing specifically highlights responsible handling of company and customer information. Applicants should demonstrate discretion, follow access and information-handling procedures, and avoid sharing confidential details with unauthorised people.
Eligibility Criteria and Required Skills
Shanchie’s listing focuses on practical abilities rather than naming a specific academic qualification.
Skills highlighted in the job description include:
- Computer skills: Comfort using computers and everyday digital tools.
- Spreadsheets: Ability to enter, organise and update information accurately.
- Email and collaboration tools: Confidence communicating and coordinating online.
- Communication: Clear, professional written and verbal responses.
- Organisation: Ability to manage records, schedules and follow-ups.
- Attention to detail: Careful handling of tickets, documentation and administrative information.
- Troubleshooting: A practical approach to routine technical problems.
- Adaptability: Willingness to learn new software and follow established processes.
- Task management: Ability to handle multiple responsibilities reliably.
Previous experience in technical support, operations or administration is welcome. However, the listing does not state that a particular degree or a fixed amount of work experience is compulsory.
Candidates should not assume that the absence of a stated requirement guarantees selection. Applicants still need to demonstrate that they can perform the responsibilities of the role.
How to Prepare Before Applying
You can strengthen your application by preparing examples that show how you would handle the actual work described in the vacancy.
Practice these three realistic tasks
Task 1: Write a support response
Imagine a customer says they cannot log in to an online tool. Write a short reply acknowledging the issue, asking for the necessary details and explaining the next troubleshooting step. Keep the tone professional and avoid promising a resolution before the problem is understood.
Task 2: Create a simple support tracker
Build a spreadsheet with columns such as:
| Ticket ID | Issue | Priority | Status | Last updated | Next action |
|---|---|---|---|---|---|
| T-001 | Account access issue | Medium | In progress | 17 Oct | Check access settings |
| T-002 | Tool setup request | Low | Pending | 17 Oct | Follow up with requester |
These are illustrative practice entries, not actual Shanchie customer records. The exercise demonstrates how you might organise requests and track pending actions.
Task 3: Explain your troubleshooting process
Prepare an example of how you would investigate a routine technical issue. You can use a real situation from your work or studies, or explain a hypothetical example honestly. Focus on how you identified the problem, checked possible causes, documented the result and decided whether escalation was necessary.
These exercises are useful even if you have not held the exact job title before. They help you demonstrate practical skills rather than relying only on a list of qualities in your CV.
Salary: How Much Can You Earn?
The advertised compensation range is ₹20,000–₹50,000 per month, equivalent to ₹2.4 lakh–₹6 lakh per year when annualised. The listing says the actual amount depends on relevant skills and experience.
| Pay period | Advertised range |
|---|---|
| Monthly | ₹20,000–₹50,000 |
| Annualised | ₹2,40,000–₹6,00,000 |
The range is wide, so candidates should clarify the offered amount during the recruitment process. The listing does not specify whether the quoted compensation is gross salary, take-home pay or inclusive of any variable component. It also does not provide details about benefits, paid leave or other employment terms.
Is This a Good Opportunity for Freshers?
It may be worth considering if you are starting your career and can demonstrate computer proficiency, communication skills, organisation and a willingness to learn.
The employer welcomes applicants who can demonstrate the required skills, and relevant experience is described as welcome rather than as a stated minimum requirement. However, the vacancy does not explicitly guarantee that every applicant without prior work experience will be eligible or selected.
Before applying, consider whether you are comfortable with both parts of the role. Someone interested only in advanced programming or software development may find the administrative responsibilities less relevant to their goals. By contrast, candidates interested in technical support, business operations, customer assistance or administrative coordination may find the mix useful.
What to Clarify Before Accepting an Offer
Remote work and flexible hours can be attractive, but applicants should understand the practical arrangements before accepting an offer.
Consider asking the recruiter:
- What are the expected daily working hours, and is any time-zone coverage required?
- Is training provided for the company’s software and internal processes?
- What is the expected salary for your particular skills and experience?
- Which support channels and digital tools will you use?
- How are performance and work quality evaluated?
- What equipment, internet access or other resources must employees provide?
- What are the leave policy, employment benefits and probation terms, if applicable?
These details are not specified in the supplied listing, so they should be confirmed directly rather than assumed.
How to Apply for the Shanchie Remote Job
The vacancy is listed on Wellfound, where candidates can review the complete job description and use the platform’s application process.
Application link: https://wellfound.com/jobs/4855269-tech-support-admin-associate
Before submitting your application:
- Update your CV to highlight computer skills, spreadsheet use, email communication and relevant support or administrative experience.
- Include practical examples of troubleshooting, organising information or coordinating tasks where applicable.
- Be accurate about your experience and proficiency with digital tools.
- Review the current vacancy and confirm that applications are still being accepted.
- Clarify any important employment details with the recruiter before accepting an offer.
The listing names Navraj Singh, Founder, as the hiring contact. It states that visa sponsorship is unavailable and that the role is remote within India.
Frequently Asked Questions
1. Is Shanchie hiring for a work-from-home position?
Yes. The listing describes the position as full-time and remote-only within India.
2. How many vacancies are available?
The employer lists 3–4 openings for Tech Support & Admin Associates.
3. What is the salary for this position?
The advertised salary is ₹20,000–₹50,000 per month, or ₹2.4 lakh–₹6 lakh annually. The actual amount depends on relevant skills and experience.
4. Is prior experience compulsory?
The listing welcomes relevant support, operations or administrative experience but does not specify a mandatory minimum number of years.
5. Is a degree required?
The supplied job description does not specify a mandatory educational qualification. Applicants should confirm any additional requirements with the recruiter.
6. What are the main responsibilities?
The main duties include responding to support requests, troubleshooting routine software and account issues, maintaining tickets and records, coordinating administrative tasks, managing everyday digital tools and handling information responsibly.
7. Are the working hours fixed?
The listing describes the working hours as flexible. It does not provide a specific daily schedule or confirm whether particular time-zone coverage is required.
8. Is visa sponsorship available?
No. The listing states that visa sponsorship is not available.
9. What skills should applicants highlight on their CV?
Highlight computer proficiency, spreadsheets, email, online collaboration tools, communication, organization, attention to detail and practical troubleshooting. Include relevant experience where applicable.