Kaleris Associate Customer Support Engineer Intern – Chennai | R-100662
Kaleris is hiring an Associate Customer Support Engineer – Intern for its Chennai team. The role is part of the company’s Customer Support / Technical Product Support function and focuses on troubleshooting software issues, investigating customer-reported cases, and helping customers resolve problems with Kaleris/Navis Terminal Operating System (TOS) products.
This is not a software development role. According to the job description, Support Engineers do not write or fix product code. Instead, the position emphasizes technical troubleshooting, analysis, customer communication, issue reproduction, and customer advocacy.
The opening is based in Chennai and is listed as a full-time position under requisition R-100662.
Kaleris Associate Customer Support Engineer Intern – Overview
| Particular | Details |
|---|---|
| Company | Kaleris |
| Position | Associate Customer Support Engineer – Intern |
| Job Type | Full-time |
| Location | Chennai, Tamil Nadu |
| Department/Function | Customer Support / Technical Product Support |
| Requisition ID | R-100662 |
| Educational Qualification | B.E./B.Tech in Computer Science, IT, or related discipline |
| CGPA Requirement | 7.5 or higher |
| Experience | Internship-level role; exact experience requirement not specified |
| Salary/Stipend | Not specified in the provided job description |
| Selection Process | Not specified in detail |
| Application Deadline | Not specified |
| Work Shifts | Candidates must be willing to work in shifts based on business requirements |
About the Kaleris Support Engineer Intern Role
The selected intern will join Kaleris’ Chennai Customer Support team and work directly with customers using Kaleris/Navis products.
The role specifically covers Terminal Operating System products including N4, Master Terminal and Octopi. Kaleris describes N4 as a core Terminal Operating System offering, while Octopi is its cloud-based TOS solution.
The position is centered around understanding customer-reported software problems, investigating their causes, reproducing and isolating faults, and communicating technical findings clearly.
Candidates who enjoy solving software-related problems but do not necessarily want a traditional developer position may find the responsibilities particularly relevant.
What Does an Associate Customer Support Engineer Do?
According to the job description, key responsibilities include:
- Supporting and troubleshooting software applications.
- Managing customer-reported cases from initial investigation through resolution.
- Verifying, reproducing and isolating software faults.
- Investigating customer queries and communicating solutions clearly.
- Acting as a customer advocate throughout the customer lifecycle.
- Applying analytical and technical troubleshooting skills.
- Learning and adopting new technologies and services.
- Participating in case reviews and customer conference calls.
- Assisting with project go-lives.
- Working in shifts according to business requirements.
- Travelling when required.
- Working extended hours when necessary to meet tight deadlines.
Kaleris’ official support information confirms that its Navis TOS support function covers N4, Master Terminal and Octopi, with support for critical issues handled through its support process and on-call engineers.
Important: This Is Not a Developer Role
One of the most important points in the job description is that this is not a software developer position.
The company specifically states that Support Engineers do not write or fix code. The focus is instead on:
- Troubleshooting
- Software analysis
- Fault investigation
- Customer support
- Issue reproduction
- Technical communication
- Customer advocacy
However, programming knowledge is still useful for understanding and investigating technical problems. Knowledge or experience with Java, XML, Apache and client-server applications is mentioned in the requirements, while Core Java and Groovy experience is considered advantageous.
Kaleris Associate Customer Support Engineer Intern Eligibility
Candidates should have an engineering degree in Computer Science, Information Technology or a related discipline.
The stated academic requirement is:
- B.E./B.Tech in Computer Science, IT or a related discipline
- CGPA of 7.5 or higher
The job description does not specify a particular graduation year or a separate percentage requirement.
Technical Skills Required
The role combines software fundamentals with troubleshooting and enterprise technology knowledge.
Core Technical Knowledge
Candidates should have knowledge and/or experience with:
- Java
- XML
- Apache
- Client-server applications
- Relational database structures
- Web-based enterprise solutions
- MS SQL Server
- Oracle
- Java frameworks such as Spring, Hibernate and J2EE
Knowledge or experience with Core Java or Groovy is listed as an advantage.
Additional Technical Skills
The optional qualifications include:
- Hands-on Java programming
- Windows Server
- Server clustering
- VMware
- Networking technologies
- TCP/IP
- Linux or another Unix-based operating system
These additional areas can be useful when diagnosing application, server, networking or infrastructure-related customer issues.
Soft Skills Required
Because the position involves direct customer interaction, communication skills are an important part of the role.
Kaleris lists the following soft skills:
- Excellent written and verbal English communication
- Strong customer-service orientation
- Attention to detail
- Self-motivation
- Assertive communication
- Ability to work in shifts
- Ability to collaborate with virtual teams across locations
- Leadership skills
- Time-management skills
- Organizational skills
The role is particularly suited to candidates who can understand technical problems and explain them to customers in a simple and structured way.
Work Environment and Shift Requirements
The position requires flexibility regarding working hours. Candidates must be willing to work in shifts based on business needs.
The job description also states that travel and extended working hours may occasionally be required, particularly when business requirements or tight deadlines demand them.
The specific shift timings and work-from-office policy are not specified in the provided job description.
Career Exposure Through the Role
The position can provide exposure to enterprise software support, customer-facing technical troubleshooting and terminal operating systems.
Kaleris’ TOS portfolio is used across port and terminal operations. The company says its Navis TOS solutions support more than 500 terminals, with products including N4, Octopi and Navis Mixed Cargo TOS.
For an engineering graduate, this type of support role can involve working at the intersection of:
- Software applications
- Databases
- Operating systems
- Networking
- Enterprise applications
- Customer operations
- Technical troubleshooting
The job description does not, however, guarantee a conversion to a permanent position or specify a post-internship employment pathway.
About Kaleris
Kaleris is a supply chain execution software company headquartered in the Atlanta area. Its technology portfolio covers areas such as terminal operating systems, transportation management, yard management and supply chain execution.
The company’s Chennai location is one of its global offices, and Kaleris lists Chennai as a regional support location for its products.
For its terminal operations business, Kaleris provides solutions such as N4 TOS, Octopi and Navis Mixed Cargo TOS.
Frequently Asked Questions
What is the Kaleris Associate Customer Support Engineer Intern role?
It is a full-time intern position in Kaleris’ Chennai Customer Support/Technical Product Support team. The role involves troubleshooting software applications, investigating customer-reported issues and providing technical support.
Is this a software developer job?
No. The job description explicitly states that this is not a developer role and that Support Engineers do not write or fix product code.
What is the qualification for Kaleris Associate Customer Support Engineer Intern?
Candidates should have a B.E./B.Tech in Computer Science, IT or a related discipline with a CGPA of 7.5 or higher.
Is Java knowledge required?
Knowledge or experience with Java, XML, Apache and client-server applications is listed. Core Java or Groovy experience is advantageous.
Are database skills required?
The job description mentions familiarity with MS SQL Server, Oracle and relational database structures, along with Java enterprise frameworks.
Is shift work required?
Yes. Candidates must be willing to work in shifts according to business requirements.
Is the salary or stipend disclosed?
No. The provided job description does not specify the salary or stipend.
Where is the job located?
The position is based in Chennai, Tamil Nadu.
What is the Kaleris requisition ID?
The requisition ID is R-100662.
What products will the Support Engineer work with?
The role supports Kaleris/Navis Terminal Operating System products including N4, Master Terminal and Octopi. Kaleris’ official support page confirms these products are part of its Navis TOS customer-support portfolio.