Razorpay Junior Analyst, Risk Management Hiring 2026: Bengaluru

Are you a graduate interested in fraud prevention, payment disputes and financial risk? Razorpay is recruiting for the position of Junior Analyst, Risk Management in Bengaluru, Karnataka. The opportunity is suitable for freshers with a bachelor’s degree who have an interest in payment transactions, chargebacks and customer support operations.

The role involves monitoring merchant and customer transactions, identifying suspicious activity, investigating discrepancies and coordinating with partner banks and Cybercell on customer disputes. It also requires clear communication, accurate case handling and an understanding of card-network chargeback procedures.

Unlike a conventional financial analyst position focused mainly on financial statements, this job centres on the operational side of payment risk: identifying potential losses, handling disputes and helping protect payment transactions.

What the job involves in practice

Imagine a customer reports a transaction they do not recognise, or a payment is flagged as potentially fraudulent. A risk management analyst helps examine the case, review the available information, coordinate with the relevant parties and take the appropriate action under company procedures.

The main responsibilities include:

Transaction and merchant monitoring: Review transactions and merchant activity to identify potential fraud, suspicious behaviour or other risk indicators. Take timely action when a concern requires investigation.

Customer dispute handling: Address transaction queries arising from discrepancies and customer complaints. Gather relevant information and help move each case towards resolution.

Chargeback coordination: Work with partner banks and Cybercell to handle chargebacks and customer disputes, with the objective of reducing losses and supporting timely recovery.

Customer and merchant communication: Speak with customers or merchants to understand concerns, clarify transaction details and communicate professionally.

Process improvement: Identify recurring problems and suggest improvements that can reduce risk, operational errors and monetary losses.

These responsibilities require both analytical judgement and customer-facing communication. Accuracy matters because incomplete information or poor case documentation can complicate dispute resolution.

Eligibility and skills required

Razorpay’s supplied job description specifies a bachelor’s degree and welcomes freshers. It also expects candidates to understand basic chargeback concepts and have suitable communication and interpersonal skills.

Candidates should pay particular attention to the following areas:

• Chargeback stages: Understand the general stages of a payment dispute, including arbitration and the potential penalties associated with it.
• Card-network guidelines: Have a basic understanding of Visa and Mastercard dispute guidelines.
• Fraud-related reason codes: Know what reason codes are used for and how they relate to fraud disputes.
• Customer support tools: Familiarity with a CRM or support platform such as Freshdesk is relevant.
• Communication: Be comfortable communicating with customers, merchants and other stakeholders over the phone and by email.
• Attention to detail: Be organised, accurate and able to identify suspicious behaviour or inconsistencies.

The supplied listing does not specify a minimum CGPA, a mandatory degree specialisation or a minimum number of years of experience. Freshers are explicitly mentioned, so prior full-time employment should not be assumed to be compulsory.

What to study before applying

If you are new to payment risk, focus your preparation on the job’s actual responsibilities rather than studying unrelated financial topics.

Start with the difference between a refund, a payment dispute and a chargeback. Learn the broad chargeback process, the roles played by the customer, merchant, issuing bank and acquiring side, and why evidence and deadlines matter in dispute handling.

Next, familiarise yourself with common fraud indicators and the purpose of card-network reason codes. You should be able to explain how you would investigate a suspicious transaction without jumping to conclusions based on a single indicator.

Finally, practise professional customer communication. A useful response should acknowledge the concern, ask for the relevant information, explain the next step clearly and avoid promising an outcome before the case has been reviewed.

These are preparation suggestions based on the job requirements; they are not a published Razorpay examination syllabus.

Is this a good first job in fintech?

This role may suit graduates who want to enter the fintech industry through risk operations, payment disputes or fraud prevention. It can help develop experience in transaction monitoring, customer issue resolution, case management and coordination with financial institutions.

It is particularly relevant if you enjoy investigating discrepancies, following procedures carefully and communicating with different stakeholders.

However, candidates whose primary goal is a data science or software engineering career should note that the supplied responsibilities focus on operational risk management. The description does not list programming, machine learning or software development as requirements.

Application details

• Employer: Razorpay
• Position: Junior Analyst, Risk Management
• Location: Bengaluru, Karnataka
• Education: Bachelor’s degree
• Freshers: Eligible according to the supplied description
• Salary: Not specified in the supplied description
• Employment type: Full-time, as listed on Razorpay’s application page
• Application deadline: Not specified

How to apply

Apply through the official Razorpay application page for Junior Analyst, Risk Management. Check the live page for current availability and any updated eligibility requirements before submitting your application.

Your resume should highlight your educational background, communication skills, customer support or CRM exposure, attention to detail and any relevant knowledge of payments or chargebacks. If you have used Freshdesk or another support tool, describe your actual experience rather than simply listing the name.